If you’re in the market for a high-speed imaging system, it’s likely you’re researching several different camera suppliers. These scientific instruments typically require a significant investment, and you’ll want to make the right choice.
When it comes to high-speed cameras, your decision is going to be impacted by the quality of the product, ease of use, and durability. But for something this important, it should also include the experience with your supplier. Have you noticed a significant decrease in “customer service” over the past couple of years due to the Covid-19 pandemic? Or, have your suppliers actually stepped UP their service and support during these challenging times? Here is why the MEC experience is a cut above the rest:
A Long History in the Business
Motion Engineering was founded by Ron Jones in 1986 after years of working for Eastman Kodak’s high-speed imaging business unit. During this time, MEC has provided rental and purchase options, as well as on-site high-speed video service to customers unable to purchase a camera of their own. As such, MEC has more than 35 years of experience with high-speed technology and has developed a deep understanding of how it works, how it has evolved over time, and the nuances necessary for individual applications across many industries. We can help you meet your needs with budget and product features in mind.
Experience with a Wide Variety of Solutions
High-speed imaging technology has seen many changes in the nearly four decades since MEC opened. During that time, the company has worked with many camera manufacturers: Redlake Imaging, NAC Image Technology, DRS, PCO, Fastec Imaging, and Photron. We also maintain a large inventory of equipment including cameras, lenses, lighting, tripods, mounting hardware, PCs, cables and more. Once we understand the unique requirements of your high-speed applications, we’ll know which products will meet your needs and can simplify the decision-making process while providing critical ongoing support.
Continued Customer Service After Sales
Let’s be real about it. High-speed cameras are a significant investment, and they’re highly sensitive equipment. Working with a supplier focused on sales numbers will get you out the door quickly, but what happens when you have more questions about the equipment? They’re nowhere to be found. They’ve already made the sale and they’re on their way to the next sales opportunity.
We take pride in our customer service before, during and after a sale, and we have the first-hand experience in setting up these systems for many applications. With MEC, you’ll never have to worry about whether reaching out is the right choice. We’re here to help.
Going Above and Beyond in Moments that Matter
Because our team is focused on customer service as well as sales, we take the time to give all of our clients an extra special experience. For us, that often looks like providing advice for setup, operation and maintenance for the products you purchase. It also means making sure that you have ALL of the components you will need for a complete and versatile imaging system. We communicate with our customers regularly to make sure their imaging systems continue to meet their needs. We encourage questions and don’t rush the process. Sure, these are small things any business can do. But are other camera suppliers doing it? Why not?
A Partnership that Lasts
Each section of this blog adds up to our one over-riding goal: we want to build relationships with our customers, not transactions. We work with our customers to develop a routine of periodic outreach to help them maximize their investment and provide opportunities to ask questions for years down the line. We build a relationship based on the little experiences you’ll have throughout your product’s lifetime like setup, testing, and use. We work to ensure that you can trust us when you have bigger questions and needs down the line when it comes to onsite support, equipment repair, or replacement.
When you’re making the investment in a high-speed camera system, the customer service experience is going to matter. It’s our goal at Motion Engineering to make our customers feel knowledgeable, supported, and comfortable with their purchase before, during, and after delivery of their solution. So, if you find that you have questions about our products, don’t hesitate to reach out to our team. We’re happy to help.